Terms of use.

Who these terms are with

This website is operated by AWSM Services Pty Ltd (ABN 30 671 579 918), trading as AWSM Electrical & Air, of Deception Bay QLD 4508. "We" and "us" mean that company; "you" means whoever is using the site.

By using this website you accept the terms below. They cover the website. The terms of an actual job are on the quote you accept, and if the two ever disagree, the quote wins.

What is on this site

We try hard to keep everything here accurate. Service descriptions, timeframes, and anything we say about rules and regulations are general information — they are not advice about your particular property, and they are not a substitute for someone looking at it.

Where we quote a regulation we say when we checked it and link the source. Rules change. If you are relying on something on this page to make a decision, ring us and ask rather than assuming it is still current.

Quotes and prices

• Nothing on this website is an offer or a fixed price. A price becomes a price when we give you a written quote for your job.
• Any price shown on this site includes GST unless it says otherwise, and is for the work described — not for anything found once we open a wall or a switchboard.
• If the job changes once we are into it, you hear about it and agree to it before we keep going. That is the whole point of "quoted before we touch a tool".
• Quotes are valid for 30 days unless the quote itself says otherwise.
• Where we install equipment you supply, we will install it and stand behind our workmanship, but we cannot warrant the equipment itself.

Our workmanship warranty

Air conditioning installations carry a 5-year workmanship warranty. That covers our installation — the mounting, the pipework, the drains, the electrical connection and the commissioning. The equipment itself carries the manufacturer's own warranty, which you register with them; we give you the model and serial details and the invoice you need to do it.

Electrical work is warranted against faulty workmanship. If something we did is not right, tell us and we will come back and sort it out. Fair wear and tear, damage by someone else, and faults in equipment we did not supply are not covered by our workmanship warranty — though they are often covered by something else, and we will help you work out which.

Booking, access and cancellations

• Sending a form is an enquiry, not a booking. A job is booked when we have confirmed a day with you.
• We need safe access to the work area and to the switchboard. If we cannot get to it on the day, we may have to reschedule.
• Tell us as soon as you can if you need to change or cancel. We are a four-person crew — a day nobody tells us about is a day we could have given to someone else.
• For rental properties, we will contact the tenant and arrange access if you ask us to.

Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing on this page limits those. For a major failure you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss; for a failure that is not major, you are entitled to have it fixed in a reasonable time.

Anything else — indirect or consequential loss — we limit to the extent the law allows, and our liability is limited to re-doing the work or refunding what you paid for it.

Using the website itself

• The text, photographs, logo and design on this site are ours. The job photos are of our own work and of our own staff. Please do not republish them as your own.
• Manufacturer logos are shown to say which brands we install. We are not an authorised dealer for any of them, and they do not endorse us.
• Do not use the forms to send anything unlawful, and do not try to submit them automatically. There is a rate limit, and it will stop you.
• We link to other websites where it is useful. We do not control them and we are not responsible for what they say.
• We aim to keep the site up, but we do not promise it will never be down. If it is, the phone number still works.

Privacy

What we do with what you send us is on the privacy page.

Which law applies

Queensland law, and the courts of Queensland. If something is wrong, the fastest fix has always been to ring us on 0439 850 041.

Changes

We update this page when things change and move the date at the top. The version that applies to your job is the one that was up when you accepted the quote.